Shipping & Local Pickup Policy

Thank you for shopping with Lethu Hair & Beauté. We currently offer shipping and local pickup options. Please review the information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

Processing time is separate from shipping time. During new product launches, promotions, holidays or other high-volume periods, processing may take longer.

Once an order has been shipped or is ready for pickup, you will receive a confirmation using the contact information provided with your order.

Shipping

Shipping options, estimated delivery times and applicable shipping charges will be displayed at checkout based on your order and delivery location.

Delivery estimates begin after your order has been processed and are estimates only. Carrier delays, weather conditions, holidays and other circumstances outside of our control may affect delivery times.

Lethu Hair & Beauté cannot guarantee a specific delivery date unless expressly stated at the time of purchase.

Local Pickup

Local pickup is available for eligible orders in Embrun, Ontario.

Customers will be notified when their order is ready for pickup and will receive pickup instructions.

Please do not arrive for pickup until you have received confirmation that your order is ready.

Pickup location details and instructions will be provided directly to the customer. Customers may be asked to provide their order confirmation and identification when collecting an order.

Orders are generally ready for pickup within 1–3 business days, unless otherwise communicated.

Unclaimed Local Pickup Orders

Please collect your order within 7 days after receiving your ready-for-pickup notification.

If you are unable to collect your order within this period, please contact us at info@lethuhairandbeaute.ca or 613-314-9050 to make arrangements.

Orders that remain unclaimed without communication may be cancelled or otherwise handled in accordance with our store policies and applicable law.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, contact us at info@lethuhairandbeaute.ca or 613-314-9050 as soon as possible.

We will make reasonable efforts to correct the information before shipment, but changes cannot be guaranteed once an order has been processed or shipped.

Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.

Returned-to-Sender Packages

If an order is returned to us because of an incorrect or incomplete address, failed delivery attempt, refusal of delivery or failure to collect the package from the carrier, we will contact you regarding the available options.

Additional shipping charges may apply if you request that the order be shipped again.

Lost, Stolen or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside of our control.

If tracking shows an unusual delay or your package appears to be lost, please contact us at info@lethuhairandbeaute.ca or 613-314-9050 and we will assist you with reviewing the shipment and, where appropriate, contacting the carrier.

If tracking shows a package as delivered but you cannot locate it, please check around the delivery location, with household members or neighbours where appropriate, and contact the carrier. You may also contact us for assistance.

Any resolution for a lost, stolen or misdelivered package will depend on the circumstances, carrier investigation and applicable consumer protection requirements.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives damaged, defective, incomplete or you receive an incorrect item, contact us at info@lethuhairandbeaute.ca or 613-314-9050 as soon as possible.

Please include your order number, a description of the issue and clear photographs of the product and shipping packaging, where applicable.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

Shipping Charges

Shipping charges are calculated and displayed at checkout.

Original shipping charges are generally non-refundable unless an order was incorrect, damaged or defective, or a refund of shipping charges is otherwise required by applicable law.

Customers are responsible for return shipping costs for eligible discretionary returns unless otherwise stated in our Return & Refund Policy.

Order Changes and Cancellations

If you need to change or cancel an order, contact us at info@lethuhairandbeaute.ca or 613-314-9050 as soon as possible.

We will make reasonable efforts to accommodate your request; however, we cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

Contact Us

If you have questions about shipping, delivery or local pickup, please contact:

Lethu Hair & Beauté
Phone: 613-314-9050
Email: info@lethuhairandbeaute.ca
Location: Embrun, Ontario, Canada